Help Center

Support

We're here to help  ·  Typical response within 1–2 business days

Need a hand? Email us any time at support@hypedup.live and a real person will get back to you. Below are answers to the questions we hear most often.

Getting Started

What is HypedUp Live?

HypedUp Live is a live stream simulator. It lets you rehearse and practice being on camera in front of a simulated audience — complete with a viewer counter, comments, and reactions — before you go live for real on any platform. It's a personal practice and entertainment tool.

Are the viewers and comments real?

No. Every viewer count, comment, heart, and gift in HypedUp Live is generated locally on your device for simulation purposes. Nothing is broadcast anywhere and no real people are watching. The app is a rehearsal sandbox — think of it like a flight simulator for going live.

How do I start a practice session?

Open the app, pick a Vibe (Hype, Happy, Flirty, Comedy, Spiritual, or Hater) on the setup screen, choose your audience size, then tap the red Start button. Your camera preview opens and the simulated session begins.

Why does the app need camera and microphone access?

The camera shows your own video preview on screen so you can practice exactly as you would on a real live stream. The microphone detects when you're speaking so the simulated audience can react naturally. Your video and audio are processed entirely on your device — they are never recorded, stored, or transmitted. You can deny these permissions and still use the app with reduced functionality.

Coins & Purchases

What are coins used for?

Coins unlock larger simulated audience packages and premium features inside the app. You can earn or buy coins — there is no subscription.

How do I get a refund for an in-app purchase?

All purchases are processed by Apple. Refund requests are handled directly through Apple at reportaproblem.apple.com. If you believe you were charged in error, email us at support@hypedup.live and we'll help you resolve it.

I bought coins but they didn't appear.

First, close and reopen the app so the purchase can finish syncing. If your coins still don't show up, email support@hypedup.live with your purchase receipt from Apple and we'll restore them.

Account & Data

Do I need an account to use HypedUp Live?

No. HypedUp Live does not require sign-up, email, or a password. Your device generates an anonymous ID on first launch so your preferences and streak can be saved.

How do I delete my data?

Email support@hypedup.live with the subject line “Delete My Data.” We will permanently delete all data associated with your device within 30 days. Deleting the app from your device also removes all locally stored data. See our Privacy Policy for full details.

Troubleshooting

The camera screen is black.

Go to your iPhone Settings → HypedUp Live and make sure Camera access is enabled. Then fully close and reopen the app. If the issue continues, restart your device and try again.

The app is crashing or behaving unexpectedly.

Make sure you're on the latest version from the App Store. Try closing the app fully and reopening it. If the problem persists, email support@hypedup.live with your device model and iOS version and we'll investigate right away.

Still need help?

Reach out and we'll get back to you personally.

Email: support@hypedup.live
Response time: Within 1–2 business days
Jurisdiction: State of Israel